Refund policy
Return & Refund Policy
Returns
Due to the nature of our products, we do not accept returns.
All NINE products are food items. Once shipped, we cannot resell, restock, or reuse them for hygiene and food safety reasons.
Refunds
Refunds are only provided under the following conditions:
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Damaged or defective items on arrival
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Packaging is torn, leaking, or clearly compromised
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Product is visibly spoiled upon delivery
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Incorrect items received
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You received the wrong product or quantity
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How to Request a Refund
To request a refund, you must:
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Email within 24 hours of delivery
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Include:
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Order number
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Clear photos of the issue (product + packaging)
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A brief description of the problem
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📧 Contact: Hello@lydo.sg
Requests made after 24 hours will not be eligible.
Non-Refundable Situations
We do not offer refunds for:
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Change of mind
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Taste or texture preference
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Minor cosmetic variations (natural variations in meat colour or texture)
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Delays caused by courier partners once the order has been handed over
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Improper storage after delivery (e.g. not refrigerated when required)
Final Sale
All purchases are considered final sale, except where required by Singapore consumer protection laws.
Questions
If you have questions before ordering, contact us before checkout. We are happy to help you choose.