Cancellation policy
Purchase Options & Cancellation Policy
Order Confirmation
Once an order is placed and payment is successfully processed, you will receive an order confirmation email.
Please review your order details carefully. If there are errors, contact us immediately.
Order Changes
Because our products are small-batch and produced on a fixed schedule, we are unable to guarantee changes once an order has been placed.
Requests to change:
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Delivery address
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Contact details
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Product selection
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Quantity
must be submitted before production begins.
We reserve the right to decline change requests once production has started.
Cancellations
Orders cannot be cancelled once they have entered production or have been prepared for dispatch.
This includes:
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Standard orders
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Pre-orders
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Promotional or limited-run items
Due to food safety and operational constraints, most orders are treated as final sale.
Pre-Orders
For pre-orders:
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Payment is collected at the time of order
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Estimated shipping dates are not guaranteed
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Pre-orders may be cancelled only if production has not started
If we are unable to fulfil a pre-order, a full refund will be issued.
Failed or Refused Deliveries
Orders that are:
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Refused at delivery
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Undeliverable due to incorrect address
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Undeliverable due to missing or incorrect phone number
may not be eligible for refund, especially for perishable items.
Exceptional Circumstances
Refunds or cancellations outside the above terms may be considered at our sole discretion, where required by Singapore consumer protection laws.
Contact
For urgent order-related issues, contact:
Hello@lydo.sg